Versand
Last updated: August 22, 2026
Moon Jewelry aims to provide clear and reliable shipping information for every order.
- Order Processing
Orders are processed after payment has been successfully completed.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.
Once your order has been processed and shipped, you will receive shipping or tracking information where available.
- Shipping Destinations
Moon Jewelry ships to the destinations available during checkout.
Available shipping options, delivery times, and shipping costs may vary depending on your delivery address.
If your country or region is not available during checkout, we may currently be unable to ship to that location.
- Shipping Costs
Shipping costs are shown during checkout before you complete your purchase.
The final shipping cost may depend on:
Your delivery country or region
The shipping method selected
Order value
Package size or weight
Any available free-shipping promotion
- Estimated Delivery Times
Estimated delivery times are displayed where available during checkout or on our website.
Delivery times are estimates only and cannot be guaranteed.
Delays may occur because of:
Shipping carrier delays
Customs processing
Public holidays
Weather conditions
High shipping volumes
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
- Tracking Your Order
When tracking is available, you will receive a tracking number or tracking link after your order has been shipped.
You can also use the Track My Order page on our website where applicable.
Tracking information may take some time to update after your package has been handed to the shipping provider.
- Incorrect Shipping Information
You are responsible for providing an accurate and complete shipping address when placing your order.
Please check your:
Full name
Street address
House or apartment number
Postal code
City
Country
Telephone number, where required
If you notice an error after placing your order, contact us as soon as possible at moonjewelry448@gmail.com.
We cannot guarantee that an address can be changed after an order has already been processed or shipped.
- Failed or Returned Deliveries
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be sent again.
Any refund in such cases will be handled according to our Return and Refund Policy and applicable consumer law.
- Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at:
Include your order number and any relevant photographs or information.
We will review the issue and assist you with the appropriate next steps.
- Customs, Import Duties and Taxes
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.
Unless otherwise stated during checkout, these charges may be the responsibility of the customer.
Customs procedures may also cause additional delivery delays.
- Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation may only be possible before the order has been processed or fulfilled.
Once an order has been shipped, you may need to follow our Return and Refund Policy instead.
- Contact Us
For questions about shipping or delivery, contact:
Moon Jewelry
Vienna, Austria
Email: moonjewelry448@gmail.com