Datenschutzerklärung
Last updated: August 22, 2026
Moon Jewelry operates this online store and website and provides the related products, information, features, tools and services offered through the website.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
This Privacy Policy explains how Moon Jewelry collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, create an account, subscribe to communications or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Moon Jewelry is the controller responsible for the processing of your personal information in connection with this website.
Business name: Moon Jewelry
Business location: Vienna, Austria
Email: moonjewelry448@gmail.com
2. Personal Information We Collect
Depending on how you use our website, we may collect the following categories of personal information.
Contact information, including:
Name
Email address
Telephone number
Billing address
Shipping address
Order and transaction information, including:
Products ordered
Order value
Payment status
Shipping information
Returns, refunds and cancellations
Previous transactions with us
Payment information.
Payments are processed through Shopify and available payment providers. We generally do not directly store your complete payment card information.
Account information, where customer accounts are available, including:
Login details
Account preferences
Order history
Communications, including information you provide when you contact Moon Jewelry regarding an order, product, return, complaint or other customer service matter.
Device and technical information, including:
IP address
Browser type
Device information
Operating system
Network information
Cookie identifiers and similar technologies
Usage information, including information about how you use our website, such as:
Pages viewed
Products viewed
Products added to your cart
Website interactions
Date and time of visits
3. How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, contact us, create an account or otherwise provide information to us.
Automatically when you browse our website through cookies and similar technologies.
From Shopify, which provides and operates our ecommerce platform.
From payment providers, delivery companies and other service providers involved in completing your order.
From service providers that help us operate, secure and improve the website.
4. How We Use Your Personal Information
We may use personal information for the following purposes.
Processing and Fulfilling Orders
We process personal information to:
Receive and process your order.
Process or confirm payment.
Prepare and ship products.
Provide order confirmations and shipping updates.
Process returns and refunds.
Handle order-related requests.
Customer Service
We use your information to:
Respond to your questions.
Help with orders and deliveries.
Resolve complaints.
Provide product or sizing assistance.
Communicate with you about returns and refunds.
Operating and Improving Our Website
We may use information to:
Operate our online store.
Maintain website functionality.
Understand how customers use our website.
Improve products, services and the shopping experience.
Remember preferences where permitted.
Security and Fraud Prevention
We may process information to:
Protect our website and customers.
Detect suspicious or fraudulent transactions.
Prevent misuse of our services.
Protect our legal rights.
Legal and Administrative Purposes
We may process personal information when necessary to:
Comply with applicable laws.
Maintain tax and accounting records.
Respond to lawful requests from public authorities.
Establish, exercise or defend legal claims.
Marketing
Where permitted by law, we may use your contact details to send promotional communications.
Where consent is required, we will send such marketing only after obtaining your consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe option in the email or by contacting us at moonjewelry448@gmail.com.
Transactional communications concerning your orders may still be sent even if you unsubscribe from marketing.
5. Legal Bases for Processing
Where the General Data Protection Regulation, GDPR, applies, we process your personal information based on one or more of the following legal bases.
Performance of a Contract
We process information where necessary to fulfil our contract with you, including:
Processing orders.
Receiving payments.
Shipping products.
Processing returns and refunds.
Providing customer service related to your purchase.
Legal Obligations
We process information where necessary to comply with legal requirements, including accounting, tax and consumer protection obligations.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
These interests may include:
Protecting our website.
Preventing fraud.
Improving our services.
Managing customer enquiries.
Defending legal claims.
Consent
Where required, we rely on your consent for activities such as:
Certain marketing communications.
Certain non-essential cookies.
Certain analytics or advertising technologies.
You may withdraw your consent at any time. Withdrawal does not affect processing that took place lawfully before you withdrew your consent.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies can help us:
Keep the website functioning.
Remember customer preferences.
Maintain shopping cart functions.
Improve website performance.
Understand website usage.
Support analytics and marketing where permitted.
Some cookies are necessary for the website to function.
Where required by applicable law, optional cookies will only be used after receiving your consent.
You may manage applicable cookie preferences through the cookie settings available on our website or through your browser settings.
7. Shopify
Our store is hosted and supported by Shopify.
Shopify processes certain personal information in order to provide ecommerce services, website functionality, security, payment-related functionality and other services used by Moon Jewelry.
Information submitted through our store may therefore be processed by Shopify and its service providers.
Shopify may process personal information in countries outside Austria or the European Economic Area.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.
8. How We Share Personal Information
We may share personal information only where necessary for legitimate business or legal purposes.
Recipients may include:
Shopify.
Payment service providers.
Delivery and shipping companies.
IT and website service providers.
Customer support providers.
Analytics providers where applicable.
Professional advisers such as accountants or legal advisers.
Government or regulatory authorities where legally required.
We may also disclose information where necessary to protect our rights, prevent fraud or comply with applicable law.
We do not sell personal information in the ordinary meaning of selling customer information for money.
9. Shipping Providers
To fulfil your order, we may provide relevant personal information to delivery companies and logistics providers.
This may include:
Your name.
Shipping address.
Telephone number.
Email address.
Order or tracking information.
These details are used to deliver your order and provide shipment-related updates.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
Moon Jewelry does not control the privacy practices of third-party websites.
If you visit an external website, its own privacy policy and terms apply.
We recommend reviewing the privacy information of any third-party service you use.
11. International Data Transfers
Some of our service providers, including Shopify and related providers, may process personal information outside Austria or the European Economic Area.
Where required by law, transfers of personal information outside the EEA are protected using appropriate safeguards.
These may include:
European Commission adequacy decisions.
Standard Contractual Clauses.
Other legally recognized transfer mechanisms.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
The duration of our relationship with you.
Whether you have an active customer account.
Accounting and tax obligations.
Consumer protection requirements.
Legal limitation periods.
Fraud prevention requirements.
The need to resolve disputes or enforce agreements.
When information is no longer required, it may be deleted, anonymized or otherwise handled in accordance with applicable law.
13. Security
We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no online service or method of electronic transmission can guarantee absolute security.
You should keep your account details and passwords confidential and contact us if you believe your account or information has been compromised.
14. Children's Privacy
Our website and products are not specifically directed toward children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us at moonjewelry448@gmail.com.
15. Your Data Protection Rights
Depending on applicable law, including the GDPR, you may have the following rights.
Right of Access
You may request information about the personal data we process about you and request a copy of that information.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information where the applicable legal conditions are met.
Right to Restriction of Processing
You may request that we restrict certain processing of your personal information.
Right to Data Portability
Where applicable, you may request to receive certain personal information in a structured, commonly used and machine-readable format.
Right to Object
You may object to certain processing based on legitimate interests and to the processing of your information for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Right to Lodge a Complaint
You have the right to lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your personal information violates applicable data protection law.
To exercise your rights, contact:
We may request information necessary to verify your identity before responding to certain requests.
16. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect:
Changes to our services.
Changes to our data processing practices.
New legal requirements.
Changes to the technologies or service providers we use.
When we update this Privacy Policy, we will update the “Last updated” date displayed at the top of the policy.
17. Contact Us
If you have questions about this Privacy Policy, how Moon Jewelry processes your personal information or if you wish to exercise your data protection rights, please contact us.
Moon Jewelry
Vienna, Austria
Email: moonjewelry448@gmail.com