FAQ
Good to know
Frequently asked questions
How can I track my order?
Use our Track My Order page and enter your order number, email/phone number, or tracking number.
How much does shipping cost?
Shipping options and costs are shown at checkout before you complete your order.
How long does shipping take?
Delivery times depend on the destination and carrier. Please check our Shipping Policy for more information.
Can I return my order?
Return eligibility and instructions are available on our Returns & Refunds page.
How do I choose the right variant?
Available colors, sizes, or styles are shown directly on each product page. Select your preferred option before adding the item to your cart.
How should I care for my jewelry?
Keep your jewelry clean and dry when possible and store it carefully when not in use. We’ll also create a full Jewelry Care page.
What payment methods do you accept?
Available payment methods are displayed during checkout.
How can I contact Moon Jewelry?
Use our Contact page or contact us through WhatsApp for help with orders or product questions.